Shipping policy

✨ Production Time

All products are made to order.

  • Production Time: 2–5 business days

  • Each piece is carefully printed, inspected, and packaged before leaving our facility.

You will receive an email confirmation once your order has been produced and shipped.

🚚 Shipping Time

We offer fast and reliable worldwide delivery.

  • Shipping Time: 2–5 business days

  • Most orders arrive within 5–7 days from the date of purchase.

Delivery partners may vary depending on your country, but we always use trusted couriers with tracking.

🌍 Free Worldwide Shipping

We proudly offer:

  • Free shipping to every country

  • No minimum purchase required

There are no hidden fees or surprises at checkout — the price you see is the price you pay.

💼 No Custom Taxes or Duties (DDP)

All international orders are shipped DDP (Delivered Duty Paid).
This means:

  • You will not pay any customs taxes, VAT, or import duties

  • All required fees are covered by us

  • Your package goes through customs smoothly with zero cost to you

Your order will be delivered just like a domestic shipment — fast and hassle-free.

📦 Tracking & Delivery

Once your order is shipped, you will receive:

  • A shipping confirmation email

  • A tracking number to follow your package in real time

If your tracking shows delays or unusual activity, feel free to contact us at any time — we’re always here to help.

🧾 Incorrect Address Policy

Please double-check your shipping information.
If an incorrect or incomplete address is provided:

  • We cannot be responsible for delayed or lost shipments

  • Reshipment fees may apply if the package is returned to us

Contact us immediately after placing your order if you need to make a correction.

❓ Lost, Damaged, or Delayed Shipments

Customer satisfaction is our priority.
If your order is:

  • Lost

  • Damaged during shipping

  • Delayed beyond normal transit times

Please contact us at support@pixiwallart.com with your order number.
We’ll resolve the issue quickly by sending a replacement or issuing a refund, depending on the situation.

📮 Holidays & Peak Seasons

Production and shipping times may be slightly longer during holidays and high-volume periods. We appreciate your understanding and patience.

📩 Contact Us

If you have questions about shipping or need assistance with an existing order, please reach out:
Email: contact@pixiwallart.com
We respond quickly and are always happy to help.